TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform! We operate multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. TrxNow’s business objective is to provide best-in-class roadside assistance to all our members. Check us out at www.trx-now.com. We’re seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you! We also provide opportunities for career advancement with proven skills. A great candidate for this position: Maintains a positive attitude and ability to work well with others. Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively. Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member. Enjoys working in a fast-paced environment while maintaining a professional attitude. Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace. Takes pleasure in helping people when their day is unexpectedly disrupted. Possesses emotional resilience and the ability to handle upset members in a calm, professional manner.