Customer Solutions Rep, Bilingual CSR

MMC Group • Hurst, TX

6d • $21 • Onsite

About The Position

The Customer Solutions Representative (CSR) plays a key role in delivering workforce development and employment services to job seekers. This position focuses on building strong customer relationships, assessing employment goals, and connecting individuals to job opportunities, education, and community resources. The CSR serves as a trusted guide for customers navigating career transitions and contributes directly to the success and performance of the Career Center.

Requirements

• Previous knowledge of workforce development, employment services, or career counseling is helpful
• Understanding of local communities, labor markets, and employment resources
• Ability to learn and use computer systems, including word processing and spreadsheet applications
• Strong customer service, interpersonal, and communication skills
• Ability to work effectively with diverse customers with varying needs and communication styles
• Skill in handling challenging situations and resolving customer concerns professionally
• Demonstrates empathy, patience, and sensitivity to customer needs
• Strong problem-solving, critical thinking, organizational, and attention-to-detail skills
• Ability to multitask and learn multiple systems, platforms, and service offerings
• Ability to develop and maintain effective working relationships with management, coworkers, partners, and the public
• Bilingual in English and Spanish strongly preferred
• High school diploma or GED required
• Six months of relevant experience preferred
• Valid driver's license with proof of insurance and a good driving record

Responsibilities

• Communicate with customers by phone, virtual platforms, or in person to assess goals and provide workforce support
• Assist job seekers transitioning into new employment opportunities
• Identify appropriate job opportunities and make referrals for qualified candidates
• Provide guidance on the local labor market, employment services, and available community resources
• Support customers with resume development, application completion, interview preparation, and professional presentation
• Build and maintain constructive working relationships with internal teams, external partners, and the public
• Actively identify opportunities to improve workforce services and meet evolving labor market needs
• Contribute to Center's performance goals, including customer service standards and follow-up activities
• Perform additional duties as assigned to support center operations

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits
• Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED