Customer Solutions Engineer Intern

Naviant • Madison, WI

1d • Remote

About The Position

Are you a college junior or senior ready to tackle real customer support challenges and technical projects this Summer 2026? At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters. We’re looking for future Customer Solutions Engineers to join our 2026 Paid Summer Internship. This 11-week program is designed for students who thrive in a collaborative, remote environment, enjoy problem-solving, and are eager to explore customer support processes, automation solutions, and digital tools. As an intern, you’ll gain hands-on experience providing technical support, collaborating with customers and internal teams, and contributing to technical and operational projects. Schedule: Fully remote, Monday - Thursday, 9:00 AM - 2:00 PM CST, from May 25 to August 7, 2026.

Requirements

• Customer Service & Support Orientation: You have a strong foundation in customer service, with experience in customer-facing roles. You can understand customer needs, respond professionally, and maintain a positive, solutions-focused attitude in every interaction.
• Technical Curiosity & Enthusiasm You bring hands-on experience and a genuine interest in technology, automation, RPA, ECM, or cloud platforms. You are eager to learn new tools, troubleshoot systems, and design solutions that drive efficiency and customer success.
• Communication & Interpersonal Skills You communicate clearly and professionally, both verbally and in writing. You are comfortable collaborating across teams, asking questions, sharing information, and documenting processes to ensure alignment and knowledge transfer.
• Digital Organization & Efficiency You are skilled at managing information digitally, maintaining organized records, and using technical tools effectively. You can multitask efficiently and remain focused and productive in a remote work environment.
• Analytical Thinking & Problem-Solving You demonstrate a solution-oriented mindset and strong critical thinking skills. You can interpret ambiguity, identify opportunities for improvement, and make well-reasoned decisions that contribute to effective outcomes.
• Initiative, Adaptability, & Continuous Learning You are self-motivated, coachable, and proactive. You are comfortable navigating change, thinking creatively, and implementing innovative solutions while continuously learning and growing your skills.
• Must be authorized to work in the U.S. Sponsorship not provided.
• Employees must reside in the U.S.

Responsibilities

• Complete HR onboarding and administrative tasks
• Meet your mentor, team members, and cross-functional colleagues
• Learn about Naviant’s culture, processes, and workflows
• Gain foundational knowledge of Naviant’s technology solutions, including Hyland OnBase, ABBYY FlexiCapture/Vantage, and UiPath
• Learn support processes, documentation practices, and system navigation
• Participate in exercises and shadowing to build confidence in troubleshooting and customer support
• Observe and assist with live customer support cases, ticket tracking, and documentation
• Gain hands-on experience on real cases, contributing to automated, scalable solution design with responsibilities progressing from observation to active participation
• Attend cross-departmental meetings to understand workflows, collaboration, and escalation processes
• Participate in a capstone project or presentation summarizing your internship experience
• Highlight contributions to technical solutions, process improvements, and support tasks
• Share insights, lessons learned, and recommendations for enhancing customer support
• Build strong relationships with internal teams, vendors, and customers
• Continuously apply problem-solving, analytical thinking, and technical skills
• Take initiative, ask questions, and propose ideas for process and technical improvements
• Maintain engagement, productivity, and professionalism in a remote-work environment

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 51-100 employees