Customer Solutions Analyst (Salesforce)

Reyes Holdings • Rosemont, IL

34d

About The Position

Responsibilities Position Responsibilities: Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs. Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes Create mock-ups and prototypes to demonstrate new capabilities within existing and upcoming solutions Assist in identifying and quantifying potential benefits of proposed solutions when required Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets Other projects or duties as assigned Qualifications Required Education and Experience: Bachelor's degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience Strong knowledge of information systems and technical trends Knowledge of ERP, BI and SCM software Previous experience in business process analysis (As-IS, To-BE, Gap Analysis) Preferred Education and Experience: 1 to 2 years of experience in designing business solutions, ideally focused on customer-centric systems 1 to 2 years of hands-on experience with Salesforce platform implementations Proven ability in business process analysis, including current vs. future state assessments and gap analysis Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage Essential Information for Our Employees At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.

Requirements

• Bachelor's degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience
• Strong knowledge of information systems and technical trends
• Knowledge of ERP, BI and SCM software
• Previous experience in business process analysis (As-IS, To-BE, Gap Analysis)

Nice To Haves

• 1 to 2 years of experience in designing business solutions, ideally focused on customer-centric systems
• 1 to 2 years of hands-on experience with Salesforce platform implementations
• Proven ability in business process analysis, including current vs. future state assessments and gap analysis
• Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage

Responsibilities

• Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications
• Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs. Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes
• Create mock-ups and prototypes to demonstrate new capabilities within existing and upcoming solutions
• Assist in identifying and quantifying potential benefits of proposed solutions when required
• Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives
• Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets
• Other projects or duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Number of Employees: 5,001-10,000 employees