Customer Solutions Analyst

Perfetti Van Melle • Covington, KY

9d

About The Position

Perfetti Van Melle (makers of Mentos and Airheads!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We're currently seeking a passionate and enthusiastic Customer Solutions Analyst to join our growing team.The Customer Solutions Analyst will be required to lead and enhance partnerships within the customer base and improve Customer Service Metrics for both the US and Canadian businesses within PVM.

Requirements

• 1+ year's prior experience in a Customer facing role
• Bachelor's degree with internship experience
• MS Office Application experience is required
• Strong leadership skills.
• Exceptional communication skills. Communicate daily with all internal and external business partners to resolve issues and provide needed reports and/or information
• Ability to enhance partnerships with customers so as to enable business growth
• Strong problem-solving and analytic skills.
• Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.
• Strong written and verbal communication skills across all levels of the organization. Must display the ability to present complex data in simple, cohesive form to allow for effective decision making.
• Excellent attention to detail
• Ability to quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented.
• Capacity to build relationships internally and externally.
• Strong ability to move between tactical and strategic aspects of business.
• Confidence and success in problem resolution, resourcefulness and the ability to adjust to changes.

Nice To Haves

• SAP experience preferred
• Continuous improvement background preferred
• Openness to develop into other functions and geographies within the business
• Experience in customer facing organizations preferred
• A solid understanding of customer service processes in the FMCG Retail and Wholesale space preferred
• Good business and financial acumen preferred.

Responsibilities

• Understand and manage assigned customer base's order process.
• Manage the customer's needs and develop relationships with key contacts to deliver superior service.
• Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommend solutions to drive better results.
• Develop and maintain strong scorecards that reflect PVMs performance against customer requirements.
• Proactively communicate with the organization to manage unforeseen issues, and/or to capitalize on opportunities to better serve our customers and grow our business.
• Ability to participate in projects as needed.

Benefits

• PTO package including vacation, sick, personal, and pay it forward time off
• 13 paid holidays
• 401k with Company Match up to 8%, ranking in the top 1% of the country
• Annual Bonus potential and merit-based increases
• Comprehensive Health Insurance
• Annual Well-Being subsidy
• Maternity & Paternity leave options
• Sam's Club or Costco annual membership reimbursement
• Tuition-Free College Program
• Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level