Customer Site Service Rep II (OEM Automotive Coatings)

BASF SE • Louisville, KY

1d • Onsite

About The Position

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enables new applications with innovative surfaces. As a Customer Site Service Representative, you will support the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. This role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. The incumbent will demonstrate technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

Requirements

• High school diploma required.
• 4-7+ years of automotive coatings or equivalent industry expertise; ability to utilize your advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers.
• Utilizing your inventory control/ERP knowledge you will collect and analyze data and apply results to make material and/or process recommendations.
• Strong attention to detail will allow you to continuously inspect and evaluate pre-treatment defects.
• Excellent interpersonal skills will help you with interactions with the team and management at our customer facility.
• Strong leadership ability will allow you to run a shift on your own with minimal supervision.
• Prior experience in a manufacturing environment will help you complete instrument updates and calibrations as well as ancillary paint processes such as spot repair and workability trial processes.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.
• Acting as a capable leader and mentor to coach and develop team members as well as providing ready support for other facilities and customer locations.
• Developing monthly scorecards and identifying opportunities for continuous improvement for presentation to management.
• Being a subject matter expert in at least one technology of the coating process i.e.. Ecoat, prime, basecoat or clearcoat.
• Maintaining the database for smart chart and color care, inventory, and forecasting.

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees