Customer Service Rep II

NeighborHealth•Revere, MA

23h•$21•Hybrid

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach. This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM. As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

Requirements

HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Proficient in Microsoft Office Suite.

Nice To Haves

Knowledge of medical terminology and experience working with electronic medical record technology a plus.

Responsibilities

Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.