Customer Site Service Manager

BASF SE • Southfield, MI

22d • Hybrid

About The Position

BASF Coatings, LLC is seeking a Customer Site Service Manager reporting to our Southfield, MI location (telecommuting permitted) to be responsible for providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action. Supporting the daily operation of BASF products in Customer Automotive Assembly Plants. Executing the Key Account Plan for this customer/site. Ensuring creation of value for BASF and customer.

Overseeing existing customer relationships and developing new ones. Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development. Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution. Service clients in the Austin, TX area. 5% domestic travel required. Telecommuting permitted.
 

Requirements

• The position requires a Bachelor’s degree in Chemical Engineering, Chemistry, or related, and five (5) years of related experience required.
• Overseeing application processes, including presets’ application fluid
• Shaping air, RPMS, distances, and path’s application
• Providing solutions to paint production problems
• Supervising production lines to ensuring product quality
• Launching of workability colors (new materials)
• Evaluating and analyzing color vs. STD and global harmony, appearance, film build, dehydration of the paint and online material performance, including lab test
• Analyzing and optimizing application conditions to ensure appearance and quality product, including booth condition, heated flash condition, and oven parameters
• Reviewing material handling
• Tinting of online materials to achieve required color harmony
• Providing process improvement recommendations to customer engineering
• Follow, document, and provide feasibility analysis of customer line trials

Responsibilities

• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action.
• Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
• Executing the Key Account Plan for this customer/site.
• Ensuring creation of value for BASF and customer.
• Overseeing existing customer relationships and developing new ones.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Service clients in the Austin, TX area.

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager