Site Service Manager

Easton Select Group•West Bridgewater, MA

1d•Onsite

About The Position

The Site Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability. Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes. Work Environment: This is a full-time, in-person leadership role requiring daily on-site presence to oversee field operations, team performance, safety, and customer service delivery.

Requirements

5+ years of progressive operations leadership experience, preferably in swimming pool service, field services, construction, home services, or a related trade industry
Demonstrated experience owning and managing full site P&L performance, including revenue, labor, materials, and EBITDA
Strong understanding of service routing, technician productivity management, and operational KPI tracking
Proven ability to drive gross margin through labor planning, pricing discipline, and cost control
Experience leading, coaching, and developing field technicians and support staff
Knowledge of OSHA standards and workplace safety compliance
Strong financial acumen, including budgeting, forecasting, and job costing
Excellent problem-solving, decision-making, and conflict resolution skills
Proficiency with service management software and Microsoft Office Suite
Valid driver’s license with a clean driving record

Nice To Haves

Experience in swimming pool maintenance, repair, renovation, or related water systems
Certified Pool Operator (CPO) or equivalent industry certification
Experience managing fleet operations and inventory control
Track record of improving technician productivity and customer retention
Bilingual (English/Spanish) is a plus

Responsibilities

Lead all daily service operations including scheduling, routing, dispatch, and quality control
Drive technician productivity, first-time fix rates, and on-time completion
Oversee maintenance, repair, and renovation service delivery
Manage inventory controls, equipment readiness, and fleet operations
Implement process improvements to increase efficiency and reduce waste
Maintain strong operational KPIs and performance reporting
Own full site P&L: revenue, labor, materials, overhead, and EBITDA performance
Achieve targeted gross margin through labor planning, cost control, and pricing discipline
Develop and manage annual budgets and rolling forecasts
Monitor financial results and proactively address variances
Ensure accurate job costing and margin tracking
Recruit, develop, and retain high-performing technicians and staff
Conduct performance reviews and set clear accountability standards
Ensure required certifications, safety training, and skill development
Build a culture of professionalism, ownership, and safety
Drive technician engagement and retention
Maintain high service standards and rapid response times
Resolve escalated customer issues professionally and efficiently
Strengthening relationships with residential and commercial clients
Drive customer satisfaction, retention, and referral growth
Enforce OSHA standards and company safety policies
Conduct regular safety meetings and audits
Ensure proper chemical handling, storage, and transportation
Maintain compliance with all local, state, and federal regulations
Drive a low incident rate and strong safety culture
Implement company initiatives at the site level
Identify opportunities for operational improvement and growth
Collaborate with senior leadership on expansion and performance strategy
Continuously improving efficiency, margin, and service delivery