Customer Services Specialist
About The Position
The Lourdes Health Network Customer Service Specialist is responsible and accountable for all requests of information, guidance and assistance made by internal and external customers. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests, patients, families, customers and colleagues. Job Summary This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues
Requirements
- Post High School education and/or training preferred
- Two (2) years Hospital or Clinic experience preferred.
Responsibilities
- Register daily patients/clients.
- Schedule patient appointments.
- Perform medical records functions.
- Process daily referrals.
- Provide exceptional customer service for guests; patients, families, customers, and colleagues.
- Exhibit organizational and time management skills.
- Maintain current knowledge of the needs, functions and operations of office equipment and other systems.
- Demonstrate willingness to cover for other staff when necessary.
- Willingly perform other related duties as assigned or requested
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
