Customer Service Trainer

Designed Conveyor Systems•Franklin, KY

13h

About The Position

About the Role If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you. As a Customer Service Technical Trainer, you will lead high-quality, hands-on training experience for customers working with automated conveyor and PLC control systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships. You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world. In this role, you will Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans Coordinate vendor led training during projects and organize supporting documentation Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met Track all completed trainings and gather feedback to continuously improve quality Identify when customers need additional support and schedule remedial training, including coordinating billing Capture video of maintenance procedures to support training documentation Travel up to 50 percent to customer and vendor sites to deliver and receive training You will thrive here if you Have at least two years of experience working with automated conveyor systems and PLC controls Understand high and low voltage electrical systems Can build structured training plans with clear goals and outcomes Are confident presenting technical information and helping teams truly understand it Are flexible and willing to support customers on weekends when needed Bring strong customer service instincts and know how to listen, collaborate, and build trust Stay organized and calm while balancing shifting priorities and evolving schedules About Us: Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready-made systems - we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results. And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community. More Reasons to Join Our Team: We pride ourselves in our family-like culture and casual, but focused, work environment We offer competitive salaries We offer our employees flexibility and autonomy We do community outreach projects throughout the year We know how to throw company events We work hard, but we also know how to have fun - darts, anyone? Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.

Requirements

Have at least two years of experience working with automated conveyor systems and PLC controls
Understand high and low voltage electrical systems
Can build structured training plans with clear goals and outcomes
Are confident presenting technical information and helping teams truly understand it
Are flexible and willing to support customers on weekends when needed
Bring strong customer service instincts and know how to listen, collaborate, and build trust
Stay organized and calm while balancing shifting priorities and evolving schedules

Responsibilities

Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
Coordinate vendor led training during projects and organize supporting documentation
Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
Track all completed trainings and gather feedback to continuously improve quality
Identify when customers need additional support and schedule remedial training, including coordinating billing
Capture video of maintenance procedures to support training documentation
Travel up to 50 percent to customer and vendor sites to deliver and receive training