Customer Service Representative - Trainer
About The Position
Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook , Instagram and LinkedIn . POSITION TITLE Customer Service Representative – Trainer POSITION OVERVIEW Responsible for training customer service representatives (both new hire training and ongoing training for existing associates). As well as maintaining the division’s information resources. Location: Live Oak Plant, LaGrange, GA Work schedule: 8:00am – 5:00pm Position Type: Administrative SBU: Flooring
Requirements
- High School Diploma or GED equivalency is required
- Computer skills in MS Word, MS Excel, Internet Explorer, Email, and SAP is required
- Accurate typing and data entry skills
- Ability to learn quickly and adapt to changes
- Excellent interpersonal and communication skills
- Proficient in SAP
Responsibilities
- Train new CS associates in Commercial, Hospitality, and Residential businesses on order entry, customer service procedures, and Milliken processes
- Conduct ongoing training of existing CS associates
- Conduct new product training for CS reps
- Write specifications/procedures, update existing procedures, and maintain procedure manual as needed
- Demonstrate teamwork to ensure team, individual, and corporate goals are met
- Participates in special projects and perform additional duties as required
- Continuous learning of new products, procedures, and processes
- Work in a fast-paced environment and deal with high-pressure situations
- Need to be cross trained on all CS jobs to cover in the event of absences and vacations as needed
- Investigate cause of claims and implement procedures and processes as needed to reduce occurrence of claims and customer complaints
- Maintain KPI reports for management
- Submit IT help tickets on behalf of CSR’s
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
