Customer Care Trainer

iRhythm Technologies, Inc. • Deerfield, IL

3d • $58,000 - $72,000 • Remote

About The Position

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: About This Role: The Customer Care Trainer plays a key role in preparing our global Customer Care teams to support patients and accounts with empathy and excellence. The trainer will support a global Customer Care organization operating across five countries, collaborating with internal teams in the US, UK, and Philippines, and BPO partners in the Philippines, Jamaica, and Malaysia.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 3 years training experience
• Strong facilitation & presentation skills
• Required tools: Microsoft 365, Teams, Zoom, Workday Learning, approved AI tools
• Based in U.S.
• End‑to‑end training facilitation & program management
• Content creation & maintenance skills
• Strong virtual & in‑person facilitation skills
• Cross‑functional collaboration & communication
• Calm, professional, and consistent performance under pressure

Responsibilities

• Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account)
• Coordinate and facilitate multiple trainings; use approved AI tools
• Create and maintain training content (KB articles, decks, simulations, AI aids)
• Deliver high-quality facilitation (remote + occasional in-person)
• Document training in Workday Learning
• Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders
• Uphold standards & compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level