Customer Service Systems Engineer
About The Position
OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Revenue Operations team is responsible for equipping and enabling the Go To Market (GTM) organization to deliver exceptional customer experiences, including leveraging AI to address customer needs and drive operational efficiency. The team is made up of Sales, Solutions, Customer Success, Support, Marketing, and Partnership professionals who work together to bring AI to as many users as possible. Our CX Systems team empowers the people who support our customers by leveraging cutting-edge technology to make their work faster, smarter, and more impactful. We help deliver the full potential of AI to the world. We are seeking a highly skilled Support Systems Engineer with advanced experience in Apex, LWC, Flow, and API development. In this role, you will design, build, and optimize scalable systems that power our end-to-end customer support operations. You’ll work cross-functionally with customer service, operations, trust and safety, and other teams to define and implement scalable and repeatable solutions that enhance the user experience, helping to bring the benefits of AI to all humanity. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Requirements
- An understanding of modern engineering frameworks and languages, such as Python and Java.
- A firm grasp of clean code and architecture principles.
- Proven track record of designing and implementing scalable solutions in fast-growing companies.
- 8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations.
- Strong project management and stakeholder communication abilities.
- Excellent problem-solving and system architecture skills.
- Deep understanding of customer service systems processes and systems.
Nice To Haves
- Salesforce certifications (Platform Developer II, Salesforce Service Cloud Consultant, Platform App Builder, Application Architect) preferred.
- Prior experience or familiarity in the AI industry
Responsibilities
- Work with the tech lead and cross functional stakeholders to architect and implement beautiful user experiences and scalable automated processes within the CS Systems and broader GTM Systems ecosystem.
- Design and develop technical solutions inside of Service Cloud and connected systems, using code and declarative automation.
- Serve as a technical advisor to stakeholders, cross-functional teams
- Ensure system reliability and performance by applying best practices in monitoring, automated testing, deployment, and incident response.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
