Customer Service Engineer

Pitney Bowes

1d • Onsite

About The Position

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: You Are A hands‑on technical professional who enjoys solving problems, working independently, and supporting customers directly. You bring strong mechanical and electrical troubleshooting skills, a customer‑first mindset, and the ability to manage your own schedule while traveling across Puerto Rico. You’re comfortable learning new technology, representing the organization with professionalism, and supporting clients who rely on mailing, shipping, and document‑processing equipment to keep their operations running smoothly. You Will Install, maintain, troubleshoot, and repair electro‑mechanical and software‑driven equipment at customer sites. Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources. Deliver clear, professional communication and build strong customer relationships. Train customers on equipment use, care, and best practices. Document service activities, parts usage, and resolutions in internal systems. Collaborate with technical support and engineering teams to resolve complex issues. Manage your daily service schedule and travel across Puerto Rico to support customer needs. Travel to the United States for required training. Provide service support in Latin America and the Caribbean when needed. Follow all safety, compliance, and quality procedures.

Requirements

• Experience in field service, customer engineering, or technical support.
• Strong mechanical and electrical troubleshooting skills.
• Ability to explain technical information clearly to non‑technical users.
• A customer‑focused mindset with strong communication skills.
• Ability to manage multiple service calls and work independently.
• Proficiency with diagnostic tools, mobile devices, and service management systems.
• Ability to travel throughout Puerto Rico.
• Bilingual Spanish/English skills preferred.

Nice To Haves

• Experience servicing mailing, shipping, print, or industrial equipment.
• Technical training or certifications in electronics, mechanics, or related fields.
• Prior experience in a field‑based, customer‑facing technical role.

Responsibilities

• Install, maintain, troubleshoot, and repair electro‑mechanical and software‑driven equipment at customer sites.
• Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources.
• Deliver clear, professional communication and build strong customer relationships.
• Train customers on equipment use, care, and best practices.
• Document service activities, parts usage, and resolutions in internal systems.
• Collaborate with technical support and engineering teams to resolve complex issues.
• Manage your daily service schedule and travel across Puerto Rico to support customer needs.
• Travel to the United States for required training.
• Provide service support in Latin America and the Caribbean when needed.
• Follow all safety, compliance, and quality procedures.

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed