Service Systems Engineer

Kubota • Grapevine, TX

1d

About The Position

This role will analyze, report, and take action on the interfacing between machine and technology to improve product connectivity and maintain customer satisfaction. Additionally, the role will provide technical, product and systems guidance to other members of the Kubota Machine Care Center (MCC) based on extensive knowledge and experience.

Requirements

• Bachelor’s degree in Engineering or related field experience required.
• At least 3 years of providing technical support experience required.
• At least 3 years of experience within the areas of machine CAN bus networks and protocols (J1939, KWP2000, UDS, etc.).
• Strong written communications skills to explain technical concepts, report on technical investigations.

Responsibilities

• Provide technical support to Kubota dealers and other Kubota departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
• Provide technical and operational guidance to other members of the MCC.
• Independently and as a group contribute to key projects and/or key functions of the MCC, such as the Predictive Failure, Machine Health, Telematics Interfaces and AI based service agents.
• Work with machine CAN bus systems to aid in determining root cause analysis and failure prediction.
• Develop plans of action to resolve specific failure modes utilizing telemetry data.
• Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Top Issues, telephone conversations, Call Records, and other forms of communication.
• Provide training to dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods.
• Support Kubota’s Sales Organization at both internal and external Company events, addressing product complaints and field product questions.
• Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Actively participate in available technical training.
• Monitor and research product developments in the market and report as appropriate.
• Conduct other activities related to this position as assigned by management
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level