Customer Service Support
About The Position
Imperial Dade has a Customer Service Support role available in City of Industry, CA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday, 9:00 AM – 5:30 PM.This position also includes a rotating Sunday shift (10:00 AM – 4:00 PM) once every five weeks.
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Excellent communication skills
- An outgoing personality, an eager attitude to help others
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
