Customer Service Administrative Support
About The Position
Key Responsibilities Serve as the primary point of contact for employee inquiries related to the Employee Purchase Program, providing timely and accurate responses. Coordinate with distribution partners to resolve issues and ensure efficient processing of employee purchases. Collaborate with various internal departments to support program requirements and address operational needs. Maintain detailed records of employee transactions, communications, and program activities for reporting and auditing purposes. Utilize business applications such as JD Edwards (JDE) and Salesforce to manage data, track requests, and facilitate workflow. Monitor program compliance and escalate concerns as needed to appropriate stakeholders. Contribute to process improvements to enhance the overall employee experience within the program. Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred. Prior experience in customer service, administration, or a related field. Knowledge of JD Edwards (JDE) and Salesforce is a plus. Exceptional organizational skills and attention to detail. Strong verbal and written communication abilities. Ability to multitask, prioritize, and work collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Core Competencies Customer Focus: Demonstrates a genuine commitment to providing excellent service to employees. Teamwork: Works effectively with colleagues, partners, and departments to achieve shared goals. Problem Solving: Proactively identifies issues and implements solutions. Adaptability: Adjusts to changing priorities and program needs.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Prior experience in customer service, administration, or a related field.
- Exceptional organizational skills and attention to detail.
- Strong verbal and written communication abilities.
- Ability to multitask, prioritize, and work collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Nice To Haves
- Knowledge of JD Edwards (JDE) and Salesforce is a plus.
Responsibilities
- Serve as the primary point of contact for employee inquiries related to the Employee Purchase Program, providing timely and accurate responses.
- Coordinate with distribution partners to resolve issues and ensure efficient processing of employee purchases.
- Collaborate with various internal departments to support program requirements and address operational needs.
- Maintain detailed records of employee transactions, communications, and program activities for reporting and auditing purposes.
- Utilize business applications such as JD Edwards (JDE) and Salesforce to manage data, track requests, and facilitate workflow.
- Monitor program compliance and escalate concerns as needed to appropriate stakeholders.
- Contribute to process improvements to enhance the overall employee experience within the program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
