Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology•Tysons, VA

3d•$104,188 - $140,960•Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5+ years of related
Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
Demonstrated experience imaging and re-imaging laptops.
Demonstrated experience loading software onto laptops.
Demonstrated experience interacting with service providers to resolve issues.
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
Demonstrated experience providing strong customer service and problem solving skills.
TS/SCI with Polygraph clearance
U.S. Citizenship Required

Nice To Haves

Demonstrated experience working in a team environment and with all levels of management.
Demonstrated experience imaging and re-imaging with Sponsor’s laptop build
Demonstrated experience loading software onto laptops.
Demonstrated experience creating Sponsor laptop accounts.
Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
Demonstrated experience with IT service delivery processes.
Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.