Customer Service Support Specialist - TS/SCI with Polygraph
About The Position
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Requirements
- 5+ years of related
- Strong understanding of LAN/WAN architectures and proven ability to diagnose and resolve network issues.
- Hands-on experience with VPN technologies, including Cisco VPN and comparable client solutions.
- Demonstrated excellence in customer service and end‑user support.
- Experience delivering technical support across diverse systems and environments.
- System administration experience with both Windows and Linux operating systems.
- Proficiency in troubleshooting hardware, telephony, and video conferencing equipment.
- Experience deploying, configuring, and validating hardware and software components.
- Skilled in using enterprise ticketing and incident‑management systems.
- Practical experience supporting and maintaining Windows OS environments.
- Practical experience supporting and maintaining Linux OS environments.
- TS/SCI with Polygraph
- U.S. Citizenship Required
Nice To Haves
- Demonstrated adherence to exceptional security practices, including handling Restricted Handling (RH) data.
- Experience supporting specialized systems such as FSA3 and FiCE.
- Certification as a Data Transfer Officer.
- Certification as a Krypto Handling Technician.
- Training or experience supporting special “Back Room” operational requirements.
- Advanced training in FSA3 and FiCE architectures, including associated troubleshooting procedures.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
