Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology•McLean, VA

3d•$138,063 - $186,791•Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team to determine how requirements are satisfied and in coordination with stakeholders. The Contractor shall ensure that all developed applications and modifications to existing Sponsor applications operate in compliance with applicable documents and approval. Planned activities shall be coordinated with all stakeholders and approved by the Sponsor. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Requirements

8+ years of related experience
US Citizenship Required
Demonstrated experience with Help Desk customer support.
Troubleshoot and resolve basic networking issues, including laptop and workstation configurations, as well as folder permissions and Active Directory management.
Demonstrated experience with analytical and problem-solving skills to identify and resolve technical problems and issues.
Demonstrated experience working independently and within groups.
Demonstrated experience using Microsoft Products; MS Office 2016, Outlook 2016, and Skype for Business
Demonstrated experience collaborating with system users and customers to determine present and future user needs.
Demonstrated experience collaborating with development teams for new codes, updates, modifications, transitions, and implementation of new and existing requirements.
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
TS/SCI with Polygraph

Nice To Haves

Demonstrated experience with strong written and verbal communication and collaboration skills across diverse audiences (e.g. presentations)
ITIL v3
ServiceNow Certification

Responsibilities

The Contractor shall ensure that all developed applications and modifications to existing Sponsor applications operate in compliance with applicable documents and approval.
Planned activities shall be coordinated with all stakeholders and approved by the Sponsor.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.