Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics•Vienna, VA

56d•Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE: Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses. Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement. Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements, Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently. Track, monitor, and communicate the status on procurements and installations. Provide polished skills in customer service while managing customer expectations. Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system. Responsible for moving data between different procured systems, according to security guidelines and procedures.

Requirements

Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
Demonstrated experience with requirements management
Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
Effective oral and written communication skills.
Experience with delegation of duties, knowledge sharing, and cross training in a team environment.
Ability to identify and initiate process improvements.
Experience with procurement mechanisms and processes for hardware and software procurement orders.
Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date.
Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 3+ years of related
Security Clearance Level: TS/SCI with Polygraph
Location: Vienna, VA - On Customer Site
Hours: M-F 7:00 am-3:00 pm
U.S. Citizenship Required

Nice To Haves

Demonstrated experience with IT security guidelines and policies.
Experience with procurement mechanisms and processes for hardware and software procurement orders.
Basic knowledge of Project Management concepts and principles.
Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
Experience with transferring data between different systems.

Responsibilities

Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses.
Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements
Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.
Track, monitor, and communicate the status on procurements and installations.
Provide polished skills in customer service while managing customer expectations.
Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system.
Responsible for moving data between different procured systems, according to security guidelines and procedures.