SCI with Polygraph

General Dynamics Information Technology

11d•Onsite

About The Position

Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team. HOW AN IT SUPPORT SPECIALIST WILL MAKE A DIFFERENCE: Prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. Maintain all classroom laptops as needed to ensure laptops remain active and take system updates. Lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do’s and don’t’s” for the IT environment. Track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. Create an email group for each course and submit requests to add all students to the group. Enroll all students in the course dashboard application, where students complete required Web Based Trainings (WBTs) and access course information. Maintain dashboard links to WBTs. Support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. Support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. Provide support with help desk functions such as password resets, workstation builds, and hardware deployment. Setup and breakdown computer workstations for users. Assess and validate IT issues across Sponsor organization. Assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. Assess and validate customer IT requirements across the Sponsor organization. Implement IT solutions and workarounds to limit the customer’s downtime and inability to perform their daily work duties. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Requirements

8+ years of related Technical skills required
Demonstrated experience consulting with technical partners to resolve technical issues.
Ability to communicate technical information to non-technical audiences.
Experience supporting and providing training via various approaches such as classroom training or WBTs.
Troubleshooting of access control issues.
Creating and managing email groups.
Configuring audio and video equipment.
Experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches.
Ability to evaluate solutions to meet enterprise and mission specific needs.
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
TS/SCI with Polygraph

Nice To Haves

CMA or DMA
Comfortable with public speaking
Strong interpersonal and customer service skills.
Experience resolving audio and visual equipment issues.
Experience completing client's course for system access administration.
Prior experience working with client and internal IT partners

Responsibilities

Prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment.
Maintain all classroom laptops as needed to ensure laptops remain active and take system updates.
Lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do’s and don’t’s” for the IT environment.
Track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues.
Create an email group for each course and submit requests to add all students to the group.
Enroll all students in the course dashboard application, where students complete required Web Based Trainings (WBTs) and access course information.
Maintain dashboard links to WBTs.
Support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems.
Support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution.
Provide support with help desk functions such as password resets, workstation builds, and hardware deployment.
Setup and breakdown computer workstations for users.
Assess and validate IT issues across Sponsor organization.
Assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video.
Assess and validate customer IT requirements across the Sponsor organization.
Implement IT solutions and workarounds to limit the customer’s downtime and inability to perform their daily work duties.