Customer Service

Uniphar Group•Gloucester Point, VA

1d•Hybrid

About The Position

The Customer Service Support Executive will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs) and Bespoke Distribution services. This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery. Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma Uniphar Pharma Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally. Culture at Uniphar From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars: 1.We have a People First approach, we do the right thing and take a stand for our people. 2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working. 3.We have a Common Purpose that connects our diversified businesses and people. 4. Finally, Trust is at the heart of how we operate. How we’d like to work together As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy. Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharjobs Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

Experience: Previous experience within the pharmaceutical industry is preferred.
Proficient in Microsoft Outlook & Excel (Intermediate level).
Proven experience as a telesales representative or other sales/customer service role
Good knowledge of relevant computer programs (e.g. CRM Software) and telephone systems
Skills: Strong attention to detail.
Ability to follow comprehensive processes and adhere to rules.
Ability to thrive in a highly regulated environment.
Flexible and adaptable to change
Excellent verbal and written communication skills.
Team player with a highly motivated attitude

Responsibilities

Sales Order Processing: Process sales orders through the ERP system.
Logistics Coordination: Liaise with clients, customers and the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
Reporting and Metrics: Assist with generating client reports on program and performance metrics and provide updates on order tracking, stock records, deliveries.
Invoicing and Financial Coordination: Issue invoices for product orders, monthly activities etc and support the update of costs for the billing process.
Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.
Support wider team in monitoring performance against agreed budgetary targets
Develop a comprehensive knowledge of the overall portfolio and Uniphar offering
Ensure all customer details are up to date across the company systems