Customer Service Support (Customer Service)
About The Position
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. Imperial Dade has a Customer Service Support role available in Jersey City, NJ! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule for this position is Monday 8:00am-3:00pm, Wednesday & Friday 8:00am-5:00pm The pay rate is $19.00/hour.
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Excellent communication skills
- An outgoing personality, an eager attitude to help others
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Benefits
- medical
- dental
- vision
- 401(k) program with company match
- life insurance
- a generous paid time off package
- educational reimbursement
- paid family leave
- adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
