Customer Service Supervisor (39828)

Young Innovations • Charlotte, NC

2d

About The Position

The Customer Service Supervisor will is an exciting opportunity for someone who enjoys a fast-paced, growth-oriented organization. Daily you will be able to manage a great team of Customer Service Representatives and challenge them to accomplish their work, solve problems and partner with other members of the Salvin team. In addition, you will have the ownership around process improvement with a mindset towards working more efficiently! Not only will you get to partner internally with the Salvin team but will be able to network and partner with other internal and external stakeholders to help drive value for our business. Why You’ll Love Working Here: We have a strong entrepreneurial spirit and thrive on new ideas and continuous improvement. An opportunity to network and partner with other Customer Service leaders across our diverse set of business units. Strong and professional customer service team with a relaxed cu Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more! Who you’ll work with: This role will work directly for our head of operations, and partner closely with our Chief Executive Officer, President and our Regional Sales Managers. As the Customer Service Supervisor you will also work closely with the Salvin sales organization to help support our success with the customer.

Requirements

• 7+ years’ experience in a customer service call center featuring a moderate to high volume of inbound and outbound calls.
• 3+ years of supervisory experience in a customer service or related call center.
• Demonstrated proficiency in verbal and written communication in English, with the ability to convey information clearly, accurately, and professionally across all levels of the organization.

Nice To Haves

• Associate or bachelor’s degree preferred but not required.
• Experience with an order management system, including a CRM, is preferred.
• HubSpot is a huge plus!

Responsibilities

• Support and lead a team of Customer Service Representatives with a focus on ensuring a balanced workload and meeting our goals and objectives.
• Responsible for partnering with the sales team and other key internal and external stakeholders to ensure best in class customer service.
• Primary role in recruiting, selection and training of new team members.
• Evaluating and developing current team members to operate at their best!
• Motivating and engaging the team through the development and execution of both ad hoc and pre-planned activities/initiatives
• Be a champion for continuous improvement for our Customer Service Organization.
• Be the subject matter expert of all customer service processes and procedures.
• Leverage data and key insights to bring recommendations to both the Customer Service team as well as the entire Salvin Leadership team.
• Identify areas for process improvement and work with the proper stakeholders to execute.
• Be the key conduit for internal escalations and communication.

Benefits

• Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees