Customer Service Supervisor

Carolina Veterinary Specialists Greensboro•Greensboro, NC

6d•$18 - $23

About The Position

Carolina Veterinary Specialists - Greensboro is currently seeking a Customer Service Supervisor to join their team! Position Definition Summary of Position: Responsible for ensuring that the client visit is handled with concern, efficiency, and friendliness, phones are answered and directed properly, and that client and other payments are handled according to policies and standards. Supervises receptionists and serves as receptionist when required.

Requirements

Customer Service
Multi-Tasking
Cash handling
Professional appearance
Smiles and positive attitude
Computer and business system proficiency
Verbal and written communication skills
Phone systems
Client Focus Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Interpersonal Skills Able to operate within the work environment through social communication and interactions. Interpersonal skills are how people relate to one another and involve using skills such as active listening, tone of voice, and cooperation.
Performance Coaching Works to improve and develop the performance of others. Provides clear suggestions and specific feedback in a positive manner. Establishes trust, creates an open environment for skill development.
Communication Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Teamwork Works with and helps others to accomplish goals.
Composure Able to calmly handle the unexpected.
Action Oriented Adapts to change and considers new approaches.
Use of Technology Able to use technology to accomplish tasks and optimize performance.
High School diploma or equivalent
Veterinary Reception/Customer Service experience
Leadership experience

Nice To Haves

Performance Management
Scheduling experience

Responsibilities

Manage the Hospital Front Desk, its personnel (receptionists), and associated systems
Hold receptionists accountable to service standards and company policy
Address performance issues as they occur
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Manage client complaints when they arise
Oversee of all transactions and cash handling
Process refunds, returns, and credits, as needed by location
Organize and processes all payment plans as needed by location, obtaining approvals as necessary
Process Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
Serve as back-up to Hospital Manager for maintenance or building issue resolution