Customer Service Supervisor (Internal Only)

Winpak • Chicago Heights, IL

4h • Onsite

About The Position

Winpak Portion Packaging is seeking a Customer Service Supervisor to join their Customer Service, Logistics, and Planning team based out of Sauk Village, Illinois in a 100% onsite role. In this position, the supervisor will lead day-to-day customer service operations, support a team of coordinators, and serve as a key partner to Production and Shipping to help ensure customer needs are met with accuracy, urgency, and professionalism. This is an excellent opportunity for a customer service leader who thrives in a fast-paced manufacturing environment and enjoys improving processes, solving problems, and developing people.

Requirements

• Associate degree in Business Administration or a related field, or an equivalent combination of education and experience.
• 5+ years of experience in customer service, order management, logistics support, or a related function. This should include experience leading or supervising a team.
• Experience working in a fast-paced environment that requires strong prioritization and follow-through.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to manage multiple priorities, solve problems effectively, and communicate clearly with cross-functional partners.

Nice To Haves

• Experience in a manufacturing, packaging, supply chain, or production-driven environment.
• Experience supporting shipping coordination, delivery schedules, or customer order fulfillment.
• Experience improving workflows, standard operating procedures, or team processes.
• Prior experience handling escalated customer issues and balancing service needs with operational priorities.

Responsibilities

• Supervise daily customer service activities to ensure timely, accurate, and high-quality support to customers and internal stakeholders.
• Monitor escalated customer issues and drive prompt resolution while maintaining a high level of service.
• Partner closely with Production and Shipping to establish effective shipping schedules and improve delivery performance.
• Proactively communicate risks, service concerns, and operational challenges to cross-functional teams.
• Review and approve pricing authorizations in alignment with company guidelines.
• Lead, coach, and support a team of coordinators by fostering accountability, collaboration, and continuous development.
• Conduct performance evaluations and provide regular feedback to support employee growth and performance.
• Assist with the development, implementation, and training of standard operating procedures to improve consistency and efficiency.
• Support department goals, follow up on key requests, and contribute to ongoing operational success.

Benefits

• Medical, dental, vision & prescription coverage
• Travel coverage
• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees