UI Professional VII Supervisor (Internal Only)

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional VII-Supervisor (Internal Only). This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement. GRADE 18 LOCATION OF POSITION 100 S. Charles St. Baltimore, Maryland 21201. (BPC Unit) Main Purpose of Job Supervise and coordinate the efforts of a unit comprised of UI Professionals 1-V to provide high-quality, customer-focused services that regulate the distribution of Unemployment Insurance benefits in accordance with established guidelines, to support the economic stability of the state.

Requirements

• Ten years or nine years of experience, six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program.
• Candidates may substitute an additional six years of experience in administrative staff or professional staff work for the four additional years of experience. One year of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program OR five years of experience in administrative staff or professional staff work. (Two years of this experience must have involved one or more of the following: the supervision of other employees, applying rules and regulations, or exercising responsibility for the development of policies or procedures) for the required experience.
• Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.
• (6) months of experience with the MD Unemployment Insurance benefit system BEACON

Nice To Haves

• Prior supervisory experience
• Experience working with Microsoft Word, Excel, PowerPoint

Responsibilities

• Prepare regular reports for the UI Director of Benefits Payment Control (BPC) for MD Unemployment Insurance to indicate the workload and support adjustments in staffing.
• Foster a business-friendly environment by leading an Unemployment Insurance team in the event of a bulk claim situation at a business site to assist in processing claims related to mass layoffs or holiday plant closings.
• Process daily error reports to ensure timely and quality determinations/decisions.
• Investigate operational problems and propose solutions to the UI Director o BPC.
• Monitor corrective action plans to ensure compliance with the terms of the plan.
• Compile and maintain legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of an assigned unit of UI Benefit Professionals, utilizing the Performance Evaluation Program (PEP) process.
• Ensure corrective action is taken, as warranted, utilizing the Performance Improvement Plan (PIP) process.
• Initiate progressive disciplinary actions subject to the review of the UI Director of BPC and the Director of MDUI Benefits, when necessary.
• Recommend personnel actions to the UI Director of BPC and the Director of MDUI Benefits regarding issues that involve individual staff, such as promotions, probations or disciplinary matters.
• Approve and deny leave requests from subordinate staff dependent upon workload constraints and according to established policy.
• Approve and sign monthly and Workday biweekly time sheets.
• May provide technical assistance to Department of Information Technology (DoIT) and the Unemployment Insurance Training Coordinator.
• May participate on interview panels to select new employees.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees