Customer Service Supervisor

Wawa, Inc. • Waynesboro, VA

1d • Onsite

About The Position

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. Wawa is committed to making every day a little more fulfilling—one smile, hoagie, and experience at a time. The company is invested in giving Associates the encouragement they need to take flight by providing flexibility and support, creating an environment where everyone can thrive. Guided by a commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to friends and neighbors, extending care beyond the workplace through volunteering, charitable giving, and events.

Requirements

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Strong customer service, relationship-building, and communication skills

Nice To Haves

• Supervisory experience, ideally in retail or food service environments, is a plus

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits

• medical benefits
• dental benefits
• vision benefits
• mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• store discounts
• paid time off
• paid parental leave
• access to additional benefit and wellness programs
• Tuition Reimbursement
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees