Customer Service Supervisor- Overnight Support

General Dynamics Information Technology

1d • Onsite

About The Position

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

Requirements

• High school diploma or equivalent
• Five or more years of customer service experience
• Experience working with organizational functions and personnel
• Experience working with computer software
• Experience working with call center software and programs
• Must be willing to work overnight shifts
• 1-2 years of customer service supervisory experience

Nice To Haves

• Bachelor's degree in Business or related field
• Call Center Management experience HIGHLY preferred
• Excellent business and analytical problem solving skills
• Strong communication skills
• Ability to work independently
• Demonstrated experience with government programs highly preferred

Responsibilities

• Models high ethical and professional conduct
• Maintains focus on client and operational goals while ensuring customer satisfaction
• Provides administrative support to assist with the management of day-to-day operations
• Prepares and gives presentations
• Aids human resources by interviewing prospective candidates and employing personnel management methods
• Leads a team of call center representatives using proven coaching methods
• Monitors performance to assure quality of service

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees