Customer Service Supervisor/Human Resources Recruitment Coordinator
About The Position
AllWays Caring Home Care is seeking an exceptional professional to join our dynamic team as a Customer Service Supervisor/Human Resource Recruitment Coordinator, offering a unique opportunity to make a meaningful impact in home care services. We're looking for a compassionate, detail-oriented professional who thrives in a fast-paced environment and can provide exceptional support to both our clients and team members. Experience in Home Care preferred. The Customer Service Supervisor/Human Resource Recruitment Coordinator (CSS/HRRC) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSS/HRRC is also responsible for caregiver recruitment, onboarding, hiring, record keeping and compliance.
Requirements
- High school diploma or GED; some college coursework or Associates degree preferred
- Two or more years of community service, client service or staffing experience
- Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
- One to two years of Human Resources with high volume recruiting experience preferred
- One to two years in a supervisory role preferred
- Ability to make decisions quickly, and manage confidential information
- Excellent customer service skills and experience working with the public in a friendly and professional manner
- General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
- Minimal travel may be required
Nice To Haves
- Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Responsibilities
- Understands and ensures adherence to the agreed plan of care for each client in your caseload
- Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
- Monitors and escalates changes in client’s plan of care, services or condition
- Ensures proper documentation and record-keeping for agency payers
- Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
- Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
- Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
- Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
- Coordinates or supports new hire on-boarding as well as employee exit meetings
- Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
- Coordinates Personnel Action Forms (PAF) for assigned service site(s)
- Ensures compliance with federal, state, and local employment laws and regulations
- Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
