Customer Service Specialist
About The Position
For more than 75 years, Hoffmaster has elevated the way people dine, entertain and bake though premium sustainable tableware. Be a part of what's next and Elevate Your Career with Hoffmaster! Deliver Accuracy. Drive Reliability. Elevate the Customer Experience. Are you detail-driven and energized by keeping orders moving smoothly from entry to delivery? As a Customer Service Specialist, you’ll play a critical role in ensuring seamless order management, accurate fulfillment, and proactive customer communication. In this role, you’ll manage complex order flows, monitor inventory and shipments, and collaborate cross-functionally to ensure customers receive the right product—on time, every time. What You’ll Do
Responsibilities
- Ensure order accuracy and integrity, managing precise data entry and proactively resolving pricing discrepancies
- Manage complex order programs, supporting daily, weekly, import, and seasonal orders across domestic and international facilities
- Monitor inventory and inbound containers, communicating proactively about delays, shortages, or production issues
- Coordinate shipment readiness, calculating pallet and truck volumes and entering shipment data into customer portals
- Track must-arrive-by-date compliance, partnering with distribution centers and 3PL teams to resolve delivery risks
- Inspect and verify product labeling, completing testing reports and coordinating third-party testing submissions
- Maintain performance reporting, preparing weekly sales, fill-rate, and service-level updates for customers and internal stakeholders
- Develop data-driven insights, creating Excel-based reports to support sales, procurement, planning, marketing, and warehouse teams
- Serve as a cross-functional partner, collaborating closely with logistics, sales, marketing, and operations to resolve issues
- Adapt to shifting priorities, balancing multiple deadlines while maintaining a high level of organization and accuracy
Benefits
- Medical, Dental, Vision, Life and Disability insurances
- Tuition and Student Loan repayment assistance
- Physical and Mental wellness programs
- Paid vacation and holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
