Customer Service Specialist
About The Position
The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.
Requirements
- High School Diploma or equivalent- required
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience- preferred
Nice To Haves
- Accounting courses or training- preferred
Responsibilities
- Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person.
- Possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others.
- Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records.
- Accurate and timely distribution of mail to appropriate office staff.
- Daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted.
- Troubleshoot and mitigate corrective actions needed to rectify known issues.
- Responsible for working and maintaining work queues associated with the position.
- Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center.
- Constantly works with and maintains restricted or confidential information from many sources within the Medical Center.
- Any and all duties as assigned by Assistant Manager, Manager or Director.
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
- Saint Francis Medical Services Discount
- Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
