Customer Service Specialist

BANKO OVERHEAD DOORS LLC•Tampa, FL

12h

About The Position

As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution. This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.

Requirements

High school diploma or GED required
Customer service, call center, or administrative support experience preferred
Experience using CRM software, scheduling tools, and Microsoft Office
Strong data entry, documentation, and organizational skills
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Strong problem-solving and decision-making skills
Reliable, punctual, and accountable
Ability to work occasional irregular hours as business needs require
Valid driver’s license with a minimum 3-year clean driving record (MVR)
Ability to pass a background check
Ability to work a full-time schedule
Reliable transportation and consistent attendance

Nice To Haves

Associate or bachelor’s degree in business, communications, or a related field preferred
Bilingual (English/Spanish) preferred
Spanish-speaking candidates may qualify for a shift differential

Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and in-person communication
Provide excellent customer support by answering questions related to services, pricing, and scheduling
Accurately enter and maintain customer data in CRM, scheduling, and service management systems
Schedule and coordinate service appointments based on urgency, availability, and customer needs
Document all customer interactions with accuracy and professionalism
Escalate complex or time-sensitive issues to leadership with clear documentation
Collaborate with dispatch, service technicians, sales, and leadership teams
Identify recurring customer issues and assist with process improvement initiatives
Maintain a calm, professional, and empathetic demeanor in all customer interactions
Support onboarding and training of new customer service team members
Stay current on company policies, procedures, and product/service offerings
Protect confidential customer information and follow data security standards