Customer Service Specialist
About The Position
ESSENTIAL DUTIES AND RESPONSIBILITIES Remains friendly and courteous with all customer interactions. Follows performance standards as written. Talks with customers in person and assists customers in returning or exchanging products. Obtains merchandise requested by customer and places merchandise in a bag or box. Assists customer in carrying out larger items to their vehicle. Answers customer's questions and offers assistance or direction. General housekeeping as necessary including cleaning shelves, counters, and displays or other store areas. Greets customers when they enter the store, checks packages and receipts, thanks customers when exiting the store. Issues change, receipts, or refunds. Handles cash, credit, or check transactions. Promotes Summit Speed Card and processes applications. Balances cash drawer and completes closeout process at the end of each shift. Answers incoming telephone calls. Performs inventory related tasks as assigned including stocking shelves, pricing merchandise, counting merchandise, reconciling returns, and general merchandising tasks. Promotes in-store specials Other duties may be assigned by management. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and one to three years customer service or sales-related experience and/or training. Cash handling experience preferred. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- High school diploma or general education degree (GED)
- One to three years customer service or sales-related experience and/or training.
Nice To Haves
- Cash handling experience
Responsibilities
- Remains friendly and courteous with all customer interactions.
- Follows performance standards as written.
- Talks with customers in person and assists customers in returning or exchanging products.
- Obtains merchandise requested by customer and places merchandise in a bag or box.
- Assists customer in carrying out larger items to their vehicle.
- Answers customer's questions and offers assistance or direction.
- General housekeeping as necessary including cleaning shelves, counters, and displays or other store areas.
- Greets customers when they enter the store, checks packages and receipts, thanks customers when exiting the store.
- Issues change, receipts, or refunds.
- Handles cash, credit, or check transactions.
- Promotes Summit Speed Card and processes applications.
- Balances cash drawer and completes closeout process at the end of each shift.
- Answers incoming telephone calls.
- Performs inventory related tasks as assigned including stocking shelves, pricing merchandise, counting merchandise, reconciling returns, and general merchandising tasks.
- Promotes in-store specials
- Other duties may be assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
