Customer Service Specialist

The Wonderful Company • Del Rey, CA

9h • $22 - $26

About The Position

From tree to table, POM Wonderful delivers a whole lot of healthy. Known for our iconic double-bubble bottle, we grow, harvest, package, and market fresh pomegranates, pomegranate arils, and a selection of delicious pomegranate-blended juices and teas. With over 9,000 acres in California’s Central Valley, POM Wonderful is committed to unleashing the antioxidant power of our handpicked pomegranates.
The Customer Service Specialist – serves as the primary point of contact for distributors, sales teams, carriers, and warehouses supporting shipping and order fulfillment within the North American and international markets. This role is responsible for managing the end-to-end order fulfillment process, maintaining strong customer relationships, and coordinating customer service programs and activities to ensure timely, accurate, and cost-effective service delivery.

Requirements

• One or more years of experience in customer service in a specialty role such as managing a major account, preferably with logistics or supply chain exposure.
• Experience with order management systems; Oracle experience preferred.
• Experience working with EDI connections
• Strong problem-solving skills with the ability to make sound decisions independently or with minimal supervision.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.
• High energy level with a strong commitment to performance and service quality.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Serve as a key liaison between customers, sales teams, carriers, and warehouse partners via phone and email.
• Process and manage multiple fresh and industrial orders, ensuring on-time delivery through a network of warehouses and parcel/trucking carriers.
• Plan, coordinate, and arrange domestic and specialty such as VIP customers and sample shipments.
• Research, investigate, and resolve delivery issues, including issuing credits or arranging product replacements as needed.
• Maintain positive working relationships with customers and third-party logistics providers.
• Support supply chain planning, sales operations, and business expansion initiatives.
• Independently handle and resolve customer complaints related to billing discrepancies or service issues.
• Deliver prompt, efficient, and exceptional customer service for inquiries related to billing, products, order tracking, payments, and general account support.
• Analyze customer orders to ensure alignment with inventory availability while minimizing operational and shipping costs.
• Manage day to day communication with 3PLs and transportation on your accounts in order to trouble shoot issues

Benefits

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed