Customer Service Specialist

TEKsystems • Logan Township, NJ

10d • $23 - $23 • Onsite

About The Position

We are seeking a Customer Service Specialist to support customers, potential customers, and internal teams by providing technical guidance, sales assistance, and exceptional service. This position plays a key role in maintaining strong customer relationships and supporting new and repeat sales efforts within company guidelines.

Requirements

• Customer service and/or sales support experience
• Strong communication and interpersonal skills
• Attention to detail
• Proficiency with Microsoft Office
• Ability to understand basic technical concepts

Nice To Haves

• Data entry or order‑processing experience
• ERP experience (SAP or similar)

Responsibilities

• Process new orders, reorders, and customer issues (primarily via email).
• Provide updates, answer questions, and follow up with customers regarding open orders.
• Support customers with installation, operation, commissioning, and basic troubleshooting of products over the phone.
• Partner with the Engineering team when technical issues require escalation.
• Coordinate with Production to release orders, expedite items, monitor parts availability, and ensure timely arrival of purchased components.
• Collaborate with Inventory and Purchasing to ensure proper allocation and procurement of parts.
• Review and edit orders accurately for SAP entry; complete all required documentation.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees