Customer Service Specialist (Healthcare Delivery Central Business Office)

Redeemer Health•Philadelphia, PA

21d

About The Position

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today. SUMMARY OF JOB Responsible for performing resolution oriented Customer Service support for the Healthcare Delivery Central Business Office. Receives and responds to inquiries from patients regarding Hospital, Physician Services, and Ambulatory Surgical Centers services. Processes correspondence and documents all work activity in electronic patient files. Responsible for customer service, patient billing problem solving, and account analysis, both on the telephone and in the event a patient should appear in-person at the CBO offices. Responsible to meet daily/weekly productivity and quality reasonable work expectations. Collaborates with Health System departments to achieve the HRHS CBO key performance metric targets established by Senior Leadership. CONNECTING TO MISSION: All individuals, within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuring that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another and in the services we provide. The Corporate Finance Department strives to contribute to this mission by working with the entire organization to provide the most positive financial climate possible, for continued caring, comforting, and healing for all in need.

Requirements

H.S. diploma/GED
3+ years prior healthcare experience
Knowledge of government and third party payer language and reimbursement terms, billing rules and guidelines.
Knowledge of medical terminology, ICD10, CPT, and HCPC coding
Familiar with multiple (widely used) healthcare patient accounting/billing systems.
Proficiency with Excel, MS Office Suite, Internet Explorer, and Database Management application software.
Ability to communicate in English, both written and verbal.
Ability to establish and maintain effective working relationships with patients, employees and the public
Ability to handle multiple tasks and accurately process high volumes of work Ability to focus on detailed information
Strong organizational and time management skills.
Ability to access and navigate the internet to individual insurance program websites
Good analytical skills, assertive in resolving unpaid claims.
Ability to work independently with minimal supervision

Nice To Haves

Additional languages are preferred.

Responsibilities

performing resolution oriented Customer Service support for the Healthcare Delivery Central Business Office
Receives and responds to inquiries from patients regarding Hospital, Physician Services, and Ambulatory Surgical Centers services
Processes correspondence and documents all work activity in electronic patient files
customer service, patient billing problem solving, and account analysis, both on the telephone and in the event a patient should appear in-person at the CBO offices
meet daily/weekly productivity and quality reasonable work expectations
Collaborates with Health System departments to achieve the HRHS CBO key performance metric targets established by Senior Leadership