Associate Analyst - Central Business Office

United Airlines•Dulles, VA

2d•Remote

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The associate analyst supports the Central Business Office with the primary area of focus being the domestic line station. Responsible for supporting field leaders on station performance related to efficiency, as well as fulfilling short- and long-term scheduling needs. The analyst will analyze FTE authorizations, station specific challenges, future flight schedules and staffing levels to identify operational needs and risks in each work area. Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs. Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term overtime needs and AUTO opportunities. The associate analyst will implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas and provide long term staffing support by creating bids with efficient shift times, even daily coverage and sufficient relief lines to backfill outages and schedule changes. He/she will act as subject matter expert and roll out changes consistently across all locations and assist with training on new processes (eTA vacation app, holiday reduction sign-ups, OT hiring timeline, AO Dashboard). Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term Overtime needs and AUTO opportunities Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes Act as subject matter expert and roll out changes consistently across all locations Assist with training on new processes (eTA vacation app, holiday reduction sign-ups, OT hiring timeline, AO Dashboard) Note: This position is considered 100% remote and can be based at any hub. However, that may evolve with the needs of the company.

Requirements

Associate degree or 2 years of relevant work experience
2+ years of experience in Airport operations
1+ year experience in staffing/scheduling for Airport Operations
Proficient with eTA management/administrative functionality
Familiar with IAM Contract
Advanced Excel skills
Microsoft Office Proficiency
Strong verbal and written communication skills
Demonstrated time management and multitasking skills
Ability to work in fast-paced and deadline-driven environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree
Shift Bid creation experience
Line Station operational knowledge
General Resource Planning knowledge
Budget analysis and overtime management skills

Responsibilities

Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area
Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs
Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term Overtime needs and AUTO opportunities
Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas
Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes
Act as subject matter expert and roll out changes consistently across all locations
Assist with training on new processes (eTA vacation app, holiday reduction sign-ups, OT hiring timeline, AO Dashboard)