Healthcare Customer Service Specialist
About The Position
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Healthcare Customer Service Specialist (Customer Order Insurance Specialist) Make a difference in someone’s life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes. Who we are As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices – more than any other company – helping people of all ages to hear and connect with life’s opportunities. Who we are looking for Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.
Requirements
- The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
- Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
- Technical aptitude and multitasking skills to navigate multiple systems and tools.
- Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
- High School Diploma and 2 Years of experience in healthcare customer service
Responsibilities
- Wow our customers with every single interaction.
- Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
- Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
- Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.
Benefits
- In addition to career development & training opportunities, we offer competitive wages and benefits.
- Salary range: $22.00/hr - $25.00/hr.
- Annual bonus opportunity of 5%
- Competitive medical, dental, vision, life & disability insurance
- 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
- Accrue 3 weeks PTO to start, and time off to volunteer
- Maternity and paternity leave
- Tuition reimbursement (up to $5,250 annually)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
