Healthcare Customer Service Representative

TEKsystems • City of White Plains, NY

2d • $18 - $20 • Onsite

About The Position

-Field calls from clients & customers, regarding pension plans, healthcare plans, and financial information -Receive upward of 100-150 calls per day -Enter customer info/conversation info into database while fielding inbound call -Field calls with the utmost level of customer service -Inbound phone calls -Pension plans, Disability, -High volume calls -Enter customer information - Answer and direct incoming calls in a high volume of call switchboard environment - Ability to answer with a defined script and an enthusiastic manner and time - Multi-tasking and clerical support as assigned by department

Requirements

• Customer Service
• Call Center
• Bilingual
• Inbound Calls
• Customer service call center
• Call center
• Data entry
• HS Diploma, GED
• Healthcare call center
• Medical call center
• Healthcare customer service
• medical customer service

Responsibilities

• Field calls from clients & customers, regarding pension plans, healthcare plans, and financial information
• Receive upward of 100-150 calls per day
• Enter customer info/conversation info into database while fielding inbound call
• Field calls with the utmost level of customer service
• Answer and direct incoming calls in a high volume of call switchboard environment
• Ability to answer with a defined script and an enthusiastic manner and time
• Multi-tasking and clerical support as assigned by department

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees