Customer Service Specialist

Wego

2d•Onsite

About The Position

We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!

Requirements

Fluency in English at a B2 level.
No previous work experience welcomed!
Awareness and experience in the travel industry.
Only graduates will be considered for the position.
Strong communication skills are a must-have for this role.
Military service completion or exemption is necessary.
The candidate should be flexible with rotational shifts and days off.
Must be flexible with night and overnight shifts.
The job requires working in an onsite setting.

Nice To Haves

UG : Any Graduate in Any Specialization
IATA certification would be an added advantage

Responsibilities

Dealing directly with customers either through phone, live chat or email.
Respond promptly to customer inquiries.
Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
Determines availability and comparing prices.
Maintains and improves quality results by adhering to standards and guidelines.
Establishing policies by accessing and verifying client information.
Maintains contact center environment and database.
Follow up on clients where necessary.
Following communication “scripts” when handling different topics.
Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Obtain and evaluate all relevant information to handle travel requests efficiently.
Increase the customer satisfaction and enhance the customer experience.
Handle and resolve customer complaints.
Meeting required targets.
Any other duties related to the job