CUSTOMER SERVICE SPECIALIST

Yark Automotive Group•Toledo, OH

About The Position

Yark Automotive Group is pleased to be growing and we are looking for talented, enthusiastic, detailed-oriented employees to join our team! We are not your ordinary car company, so we are not looking for an ordinary employee. We are looking for an employee who has a proven desire to do it the right way the first time, give their best, and wish to be in a long-term employer-employee relationship. Yark is currently hiring for the position of Customer Service Specialist at more than one of our 8 dealerships. They will work closely with our Service, Sales Team and our Customers to ensure we provide the best possible automotive experience. The Customer Service Specialist provides comprehensive, accurate and responsive collaboration during all customer transactions. They listen to our customers and work with them to provide the best possible solution to their Automobile needs. Developing strong relationships while becoming a trusted advisor and partner. Utilizes all relevant tools to maximize customer satisfaction and exceed dealership and individual goals. No automotive experience necessary. Then Yark Automotive is "just what you're looking for"

Requirements

High School diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written.

Responsibilities

Provide high quality customer service and satisfaction at or above company standards
Sales skills, great communication, and excellent customer service skills are a must.
Maintain good working relations with customers and coworkers
Motivating and Coaching a dynamic and high-performing service selling and technical team
Effectively supervising and managing the work load and schedule
Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
Assist in diagnosing vehicle problems, warranties, services, and repairs
Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
Perform other duties as assigned by Management