Customer Service Specialist

Pattern Promotions•San Antonio, TX

7d•$42,000 - $52,000

About The Position

We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team. As a key member of our customer support department, you will play a crucial role in maintaining high levels of customer satisfaction by providing exceptional service and support to our clients. In this position, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our customers.

Requirements

Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent verbal and written communication skills with a friendly and professional demeanor.
Strong problem-solving skills with a customer-centric mindset.
Ability to empathize with customers and handle difficult situations with patience and professionalism.
Proficient in using customer service software and Microsoft Office Suite.
Excellent time management skills, with the capacity to prioritize multiple tasks.

Responsibilities

Respond promptly to customer inquiries through various channels including phone, email, and live chat.
Assist customers in troubleshooting product issues and provide effective solutions.
Maintain a thorough understanding of our products and services to provide accurate information to customers.
Document all customer interactions accurately in our CRM system for future reference.
Collaborate with team members to improve customer service processes and workflows.