Customer Service Specialist

Northwest Staffing Resources•Beaverton, OR

6d•$21•Onsite

About The Position

CUSTOMER SERVICE SPECIALIST Ready to be the voice that makes a difference for customers every day? We’re looking for a Customer Service Specialist who brings accuracy, professionalism, and a genuine desire to help to every interaction. WHY YOU’LL LOVE THIS ROLE Customer Impact: Serve as the primary point of contact for customers, helping them navigate services, processes, and solutions with confidence. Variety in the Day: Handle a mix of calls, emails, order entry, and problem-solving, keeping your work engaging and dynamic. Team-Oriented Environment: Collaborate closely with peers and leadership, with opportunities to cross-train and broaden your knowledge. Structured & Supportive: Clear processes, defined escalation paths, and a manager who values documentation and continuous improvement. Stability & Balance: A consistent weekday schedule in a professional office setting. Benefits-Focused Role: Competitive compensation with benefits such as PTO and retirement options (for direct-hire roles).

Requirements

High School Diploma or equivalent.
Minimum of 1 year of customer service experience.
Strong verbal and written communication skills.
Excellent attention to detail and ability to manage multiple tasks.
Comfortable using basic computer applications (Windows, Outlook).
Ability to work both independently and as part of a team.

Responsibilities

Answer incoming customer calls, emails, and faxes in a professional and timely manner.
Provide accurate information regarding services, pricing, and processes.
Research customer questions and follow through to resolution.
Set up new customer accounts and enter orders with a high level of accuracy.
Process order changes or cancellations in accordance with company policy.
Document customer interactions and actions in internal systems.
Identify when issues require escalation or additional follow-up.
Maintain working knowledge of products, services, and procedures.
Participate in team meetings, cross-training, and improvement initiatives.