Customer Service Specialist - Daytona

Massey Services, Inc.•South Daytona, FL

4d•$15 - $17

About The Position

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation, $15 - $17 per hour We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Massey Services is an Equal Opportunity Employer and Drug Free Workplace Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.

Requirements

High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Background checks will be completed on all candidates considered for hire

Responsibilities

Answering incoming customer calls in a courteous & professional manner
Resolving customer inquiries, requests, billing questions, and scheduling service
Welcoming prospective new customers interested in learning about our services
High volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
Daily reporting
Updating customer account information
Accounts payable
Human resource paperwork
Payroll processing