Customer Service Specialist – Workforce

Corpay • Lexington, KY

14d • Onsite

About The Position

Customer Support Specialist-Workforce What We Need Corpay is currently looking to hire a Customer Support Specialist within our Lodging Division. This position falls under the Workforce Lodging line of business and is located in Lexington, KY. In this role, you will support multiple client accounts by handling inbound calls, emails, and text messages to book and manage hotel reservations, ensuring compliance with client-specific travel policies. You will own the reservation from initial request through completion, including client and hotel communication.You will report directly to the Operations Manager and regularly collaborate with Travel Support agents, trainers, and cross-functional lodging teams. How We Work As a Customer Support Specialist, Corpay will set you up for success by providing: Assigned workspace in the Lexington office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Handling inbound phone calls, emails, and text messages from clients Booking, modifying, and managing hotel reservations end-to-end Applying and enforcing client-specific travel policies and rate caps Researching hotel availability that meets client needs and policy guidelines Communicating directly with hotels and clients to resolve booking issues Navigating multiple systems simultaneously while maintaining call quality Documenting reservation details and interactions accurately Collaborating with team members via chat-based communication tools Problem-solving booking challenges in real time while engaging customers

Requirements

• Prior call center experience in a computer-based, high-volume environment
• Strong multitasking ability across multiple systems and screens
• Proficiency with Microsoft Office tools and internal documentation platforms
• Excellent verbal and written communication skills
• Proven customer service experience with live client interaction

Nice To Haves

• Experience in hospitality, hotel reservations, or travel-related services
• Familiarity with hotel terminology
• Strong organizational and problem-solving skills
• Outgoing, customer-focused communication style

Responsibilities

• Handling inbound phone calls, emails, and text messages from clients
• Booking, modifying, and managing hotel reservations end-to-end
• Applying and enforcing client-specific travel policies and rate caps
• Researching hotel availability that meets client needs and policy guidelines
• Communicating directly with hotels and clients to resolve booking issues
• Navigating multiple systems simultaneously while maintaining call quality
• Documenting reservation details and interactions accurately
• Collaborating with team members via chat-based communication tools
• Problem-solving booking challenges in real time while engaging customers

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees