Client Retention Specialist

ADP • Schaumburg, IL

2h

About The Position

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling
our customers to be more effective employers. Our Customer Service team makes it
happen by collaborating with customers and other ADP colleagues to ensure our
products and services deliver winning results. Did you know that the vast
majority of our customers are not only satisfied, they'd recommend ADP to
someone else? You will be the one providing the on-the-spot support that makes
our integrated solutions stand out in today's increasingly competitive global
marketplace.

ADP is hiring a Customer Service Specialist II. In this position, you'll join a
team of rock star professionals who are responsible for ensuring every customer
interaction is a best-in-class experience. You'll combine a passion for service
and discovering innovative solutions with our top-ranked training programs to
help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful
Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, and Social Responsibility.

Requirements

• At least 1 year of previous experience
• High school diploma

Nice To Haves

• Bachelor's degree or equivalent in education and experience
• Strong client relationship and interpersonal skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Responsibilities

• Provide Tier 1 customer support
• Respond to basic inquiries regarding ADP products
• Resolve routine customer concerns with pre-defined solutions
• Handle customer inquiries that could require data entry changes
• Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate
• Learn and navigate ADP systems in order to respond to issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees