Retention Specialist

Center for Employment Opportunities • Philadelphia, PA

3h • Onsite

About The Position

One of CEO’s core program positions is the Retention Specialist (RS). The RS is essential to identifying and addressing our participants’ barriers to employment. Through early intervention and appropriate support services, they are devoted to helping participants stay motivated while working in temporary employment and focused on their efforts to retain permanent employment. The RS has a caseload of participants and is responsible for helping CEO achieve targeted retention outcomes. They will keep participants engaged in CEO services and in the labor force for twelve months from the start of the first full-time job placement. A successful RS understands customer relationship management and the importance of quality data entry. They will be responsible for maintaining and documenting the status of the relationship between our participants and CEO in our case management system.
As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

Responsibilities

• Maintain frequent contact with participants
• Research and connect participants to educational and vocational opportunities as related to their short- and long-term goals
• Provide participants with continued life skills education and relevant resources
• Advocate for participant needs with parole officers and other constituencies
• Distribute retention incentives to participants

Benefits

• We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI).
• We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more.
• We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed